Returns, Refunds & Warranty

This policy applies to goods supplied by AMK Industrial Trading ("AMK") against a confirmed order and tax invoice. As AMK operates on an enquiry-and-quotation basis, the specific commercial terms for your order — including any agreed return or warranty terms — are those stated on your quotation and invoice. Where they differ from this policy, the invoice terms prevail.

• Genuine products are covered by the original manufacturer's or OEM's warranty, for the period and on the terms specified by that manufacturer.
• Warranty typically covers manufacturing defects and excludes damage from misuse, incorrect installation, unauthorised modification, or normal wear and tear.
• AMK will assist you in coordinating a valid warranty claim with the manufacturer and, where feasible, provide a replacement from stock.

• Please inspect all goods at the time of delivery.
• Visible transit damage or shortages should be noted with the carrier and reported to us within 48 hours of delivery.
• Defects, incorrect items or discrepancies against the invoice should be reported within 7 (seven) days of delivery.
• Please retain the original packaging, the invoice and, where possible, photographs to support your report.

To be eligible for a return, an item must generally be:

• unused, in resaleable condition and in its original packaging;
• accompanied by the original invoice or proof of purchase;
• reported within the timeframes set out above.

Some items cannot be returned except where they are defective or incorrectly supplied, including:

• custom-built, made-to-order, cut-to-length or specially imported items;
• products that have been commissioned, installed or energised;
• clearance or final-sale items identified as such at the time of quotation.

• Contact our team at sales@amkindia.com or +91 80898 19555 to report the issue and request a return authorisation.
• We will confirm whether the item is eligible and provide return instructions.
• Return the goods as instructed. We will inspect them on receipt and confirm the resolution.

• Where a return or claim is approved, we will offer a replacement, a repair, or a refund / credit note, as appropriate.
• Approved refunds are processed to the original payment method or by bank transfer, normally within 7-10 business days of us confirming the resolution.
• For returns of non-defective items accepted at our discretion, freight costs and a reasonable restocking charge may apply.

Orders may be cancelled before dispatch, subject to any costs already incurred. Custom, made-to-order and specially imported items may not be cancellable once processing has begun.

For any return, refund or warranty request, contact AMK Industrial Trading at sales@amkindia.com or +91 80898 19555, or write to 2nd floor, City Point Building, 69/2100, Jos Junction, Pallimukku, Ernakulam, Kerala 682016.